1. Eligibility for Refunds

• Refunds apply only to products purchased directly from asalagrp.com.
• Items must be unused, unopened, and in their original packaging.
• Requests must be submitted within 14 days of delivery.

2. Non-Refundable Items

• Opened or used products.
• Clearance or promotional sale items.
• Gift cards or digital vouchers.

3. Request Process

• Contact our customer service via the “Contact Us” page or email within 14 days.
• Provide your order number, product details, and reason for return.
• Customers cover return shipping unless the item was defective or incorrect.

4. Refund Timeline

• Once we receive and inspect the product, we’ll notify you of approval or rejection.
• Approved refunds are processed within 7–10 business days to your original payment method.

5. Exchanges

• Defective or damaged items will be exchanged for the same product at no extra cost.
• Please provide photos when contacting customer service.

6. Late or Missing Refunds

• If you haven’t received your refund after 10 business days, check with your bank or payment provider.
• If the issue persists, contact us for assistance.