What Shipping Methods Are Available?
We currently provide standard shipping through trusted local courier services across Egypt.
Do You Ship Internationally?
At the moment, we do not offer international shipping. Our delivery service is currently limited to addresses within Egypt. We are working on expanding our logistics, and international shipping may be added in the future.
How Long Will It Take To Get My Package?
Delivery usually takes between 3 to 10 working days, depending on your location.
What Payment Methods Are Accepted?
Currently, we accept Cash on Delivery and Instapay as secure payment methods. We are working to expand our options, and Bank card payments will be available soon to make your shopping experience even easier.
Is Buying On-Line Safe?
Yes, buying online from Asala Group is safe. Our website uses secure payment gateways and encrypted connections (SSL) to protect your personal and financial information. We never store sensitive payment details, and all transactions are processed through trusted providers. In addition, we respect your privacy and handle your data according to our Privacy Policy.
How do I place an Order?
Placing an order on our website is quick and easy. Just follow these simple steps:
Steps to Place an Order
Order Confirmation
You will receive a confirmation via email or SMS after placing your order.
Our team will start processing your order immediately
Do I need an account to place an order?
No, you do not need to create an account to place an order. You can complete your purchase using Guest Checkout.
However, creating an account offers additional benefits:
How Do I Track My Order?
You can easily track your order status at any time through your account on our website.
Track Your Order through Website
Log in to your account
Go to “My Orders”
Select the order you want to track
View the order status and tracking details
Order Status Updates
Once your order is placed, you will receive updates as it progresses through the following stages:
Order Confirmed
Processing
Shipped
Out for Delivery
Delivered
Notifications
You may receive updates via email or SMS regarding order status.
Tracking details will be available once your order is shipped
Need Help?
If you are unable to track your order or need assistance, please contact our customer support team with your order number, and we will be happy to assist you.
How Can I Return a Product?
At Asala Group, we aim to ensure your complete satisfaction. If you are not fully satisfied with your purchase, you can request a return within 14 days of receiving your order.
Return Conditions
To be eligible for a return:
The item must be unused and in its original condition
The product must be returned in its original packaging
The return request must be submitted within 14 days of delivery
How to Request a Return through Website
You can easily submit your return request through the website by following these steps:
Log in to your account
Go to “My Orders”
Select the order you want to return
Click on “Return Request”
Choose the item(s) and specify the reason for return
Submit your request and wait for approval from our support team
Return Process
Once your return request is approved, we will provide instructions or arrange pickup
After receiving and inspecting the returned item, we will process your refund or exchange
Important Notes
Returns will not be accepted for used or damaged items
Shipping fees may apply depending on the reason for return
Refunds are processed after inspection of the returned product